Shipping policy

Please keep the proof of delivery receipt signed/confirmed by the registered customer.

Process of shipping the items/goods conditions.

Delivery fees or Free Delivery.

Delivery time to local/ International.

Payment confirmation will be sent via email. 

(www.gorillarolls.com) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of United Arab Emirates. 

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

ORDER PROCESSING TIME

All orders are processed within 12 hours!!

  

DELIVERY TIME

Delivery time varies based on the location, However you will be able to see the transit time as soon as you place your order. 

PROCESSING TIME

Your order will be shipped within 1-3 business days. If for any unforeseen reason an item becomes temporarily unavailable for immediate shipping, you will be notified immediately via phone and/or e-mail. Also, if we are unable to verify your billing and/or shipping information and/or additional processing is required, there may be a delay in shipping your order.

INTERNATIONAL ORDERS

We will be sending your goods within 3 business days. However, please note that in some cases, customs may delay delivery in certain countries and may take few more days to be delivered. Gorillarolls FZ-LLC will not be responsible on the custom delays and charges.
Delivery fees for International orders is variable and will be mentioned in the checkout page prior to making the payments.

CASH / CARD ON DELIVERY

Pay for your order in cash at the moment the shipment is delivered to your doorstep. The maximum amount for the cash on delivery is AED1,000 and should be within UAE and delivery time is within 1-3 days.
          Note: This is valid for orders to be delivered within GCC ONLY 

    IMPORTANT:

    Customs Policies:  Please note that it is very important for you to familiarize yourself with the policies and regulations of your country’s Customs office before ordering as your Customs office may not permit the shipment of our products or your order may be subject to high import duties, delivery being delayed or returned to us. It is your responsibility to pay all duties, taxes or tariffs on any international order. Please note that when ordering from a company outside your country, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Any fees charged to us due to non-compliance with your country’s laws and regulations will be charged to you. 
    Process of shipping the goods is done by last mile delivery service provider "Postaplus ". The order can be tracked by checking in Order tracking Category.
    Custom duties may apply at the country of destination (Should be paid by the customer)